Refund and Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied with your Evening Bag, please review the return and refund conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

Unused and in its original condition
Free from stains, damage, odors, or signs of wear
Returned with original packaging and accessories, where applicable
Accompanied by your order information

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: connect@skyjoydune.com

Please include your order number, the item you wish to return, and the reason for the return. We will provide return instructions after reviewing your request.

Please do not send items back without contacting us first.

3. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is generally responsible for return shipping costs.

If you received a defective, damaged, or incorrect item, please contact us as soon as possible. We may request photographs or other information to help us review the issue.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us promptly at connect@skyjoydune.com.

Please provide your order number and, when possible, clear photographs of the item and packaging. We will review the issue and work with you toward an appropriate solution.

6. Non-Returnable Items

Certain items may not be eligible for return when permitted by applicable law, including items that have been used, damaged after delivery, or returned without their original condition or packaging.

Personalized or customized products, if offered, may also be excluded from returns unless they are defective or incorrect.

7. Exchanges

We do not guarantee exchanges for a different item or style. If you would like a different Evening Bag, you may return the original eligible item and place a new order.

8. Refund Delays

If you have been approved for a refund but have not received it, please first check with your bank or payment provider. Refund processing times can vary.

If you still have not received your refund, please contact us at:

connect@skyjoydune.com

9. Policy Changes

We reserve the right to update this Refund and Returns Policy when necessary. Any changes will be posted on this page with an updated date.

10. Contact Us

For questions regarding returns, refunds, or your order, please contact: